FAQ

GENERAL FAQ

Q: Where are my products made? 

All of our products are handmade with love in Thailand by female artisans. You can read more about our mission here. 

Q: Can I get my jewelry wet? 

Yes, Lotus and Luna jewelry can be worn in the water, but keeping your jewelry dry is the best way to protect it from wear and tear. You can read more about caring for our jewelry here.

Any other questions, please contact us here.

Q: Can I apply more than one discount code to my order? 

Only one discount code can be applied per order.

Q: Are there discount restrictions?

Yes. All discount codes are disabled while there is a site-wide sale. 

Q: Can I apply a discount/sale price to a previous order?  

Discount codes and sale promotions can be applied to previous orders made 48 hours prior to the sale or receiving the code. 

SHIPPING FAQ

Q: Where are the items shipped from?

Your items will be shipped out from our headquarters in sunny San Diego! 

Q: How long does shipping take? 

Please allow 2-3 days for processing and then 3-5 business days to receive your package, they are shipped out USPS First Class unless Priority Shipping is selected. 

Q: How can I track my order?

The best way to track your package is to log in to your Lotus and Luna account here and check the status of your orders. Once you place an order, you should receive a confirmation email with tracking as well.

Q: My tracking says delivered but I don't have my package, what do I do? 

We're so sorry! Please allow 48 hours from your delivery notification for the package to arrive. If you do not receive it by then please contact us here. 

RETURNING MERCHANDISE

Q: How do I return my order? 

You can read more about our return policy here. The customer is responsible for return shipping and it needs to be shipped back to us at:

Lotus and Luna ,1414 Garnet Avenue, San Diego, CA 92115 

Q: How long does it take to receive my refund, replacement product, or store credit?

We usually respond to all inquiries within 1-2 business days. Once your item is received back to our warehouse, we immediately issue your refund/ship out your replacement product. 

Q: What if my item breaks or gets damaged, do you replace it?

We will replace any items if they are defective or damaged, or shipped incorrectly. If your item breaks within 6 months of purchase, we are happy to send you a replacement once the damaged one is received (:

To initiate a return or exchange, please contact us here.